For many years Sigma
Technology has been doing research within product information. The research
covered many different areas and now Sigma Technology has summarized the latest
thoughts in a vision movie.
Sigma Technology has an
extensive experience in delivering product information services to the clients
in Europe, China and the US. Being the expert in the field, the company
understands how important it is to secure that the end-user gets the right
information and to ensure high Information Quality on every stage of the
product development.
The message of the video
created was to show how important the high-quality information is and what are
Sigma Technology’s visions of the further information development and
enhancement. It includes the importance of knowing the customer-perceived
quality before delivery, using
collaborative development of information, making the information accessible
when the user needs it, and taking control of the aftermarket and support.
“Our vision is to automate the assessment and the assurance of technical
documentation. For an end-user this means the information becomes easier to
find, easier to understand and, eventually, easier to use. For the owner of
technical documentation we would like to turn the production of such manuals
from the cost into a profit center. Think of a service center that can have
reduced incoming costs due to higher information quality,”
says Welf Löwe, Professor in Computer Science, Linnaeus University.
“In the end it’s about
turning information development, both directly and indirectly, from a
“cost center” to a “profit center” by using the full potential of the information and by utilizing
new possibilities of the connected society. It’s also about taking control of
your aftermarket while increasing the value of the product,”
says Carl Vikingsson, CEO at Sigma Technology Group.
The vision movie gives a
first glance on what can be done with product information in the future. We
will continue reporting further about the development and results of Sigma
Technology researches within product information.